Refund policy

We hope you're happy with your purchase. If there’s an issue, the information below outlines our returns process.

We offer a full refund on all items returned to the address below within:

• 14 days of receipt for UK orders
• 28 days of receipt for international orders, including the EU

All items must be in original condition, unworn, and with tags and packaging intact. Please ensure you include the completed returns form that was enclosed in your parcel, so we can process your return as quickly as possible. 

If your item is faulty or damaged, please contact us within 7 days of delivery so we can arrange a replacement, repair or refund.

UK Returns

To make a return from within the UK, please use our Returns Portal to generate a prepaid returns label. For non faulty returns a shipping fee of £4.50 will be deducted from your refund.

Additional Information

Postage charges are non-refundable.

• For orders with free delivery, the equivalent postage cost will be deducted from your refund.
• Refunds are processed within 5–10 working days of receiving your return.
• If returned items are found to be damaged due to customer misuse, you may be liable for the cost of repair and return.

Returns address: Feridax 1957 Ltd, Park Lane, Halesowen, B63 2NT UK

Please find our delivery information on the Delivery Page

For any further assistance please contact - info@shoeiuk.com