Returns
We want you to be completely happy with your order. If you need to return an item, here's everything you need to know.
UK returns
We offer a full refund on all items returned within 14 days of receipt, provided they are:
- Unused and unworn
- In original condition with tags and packaging intact
- Accompanied by the completed returns form enclosed in your parcel
To start a return, use our Returns Portal to generate a prepaid returns label. A shipping fee of £4.50 will be deducted from your refund for non-faulty returns.
Please send returns to: Feridax 1957 Ltd, Park Lane, Halesowen, B63 2NT, UK
Faulty or damaged items
If your item arrives faulty or damaged, please contact us at info@shoeiuk.com within 7 days of delivery. We'll arrange a replacement, repair, or full refund as quickly as possible.
If returned items are found to be damaged due to customer misuse, you may be liable for the cost of repair and return.
Refunds
Refunds are processed within 5–10 working days of receiving your return. Please note:
- Original postage charges are non-refundable
- For orders that qualified for free delivery, the equivalent postage cost (£5.50) will be deducted from your refund
Need help?
Contact our team at info@shoeiuk.com and we'll be happy to assist.
For delivery information, see our Delivery page.
